As per discord it seems it's not clear enough to new players when they can play normal games. So I think it might be nice to state that somewhere in the client. Perhaps as a checklist when hovering the normal queue or beneath the icon, where it ticks off the requirements you've already fulfilled as an indicator on what's left. I assume it's playing a couple of the tutorial and reaching level 3, but as Robert Mends above described, there seems to be something else that has to be done? Do you need to win casual games? Or did it maybe bug out for those people and they should've been able to queue for normal already? Anyway, from a user's perspective it seems unclear what the current status is.